Manage personal injury case loads Evidence Guide

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Evidence Guide: FNSPIM411A - Manage personal injury case loads

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

FNSPIM411A - Manage personal injury case loads

What evidence can you provide to prove your understanding of each of the following citeria?

Manage case load

Understanding of the skills required to prioritise case load management is demonstrated
Strategies are implemented and used to manage case load commitments in line with current personal injury case plans, timeframes and in accordance with organisation guidelines
Strategies used for keeping stakeholders consulted and informed of the progress of each case are implemented
Strategies used to monitor and review progress of current case loads are implemented
Strategies and referral processes for managing and handling non-timetabled events and situations are implemented
Organisation strategies for meeting, reporting and data submission commitments for the case load are followed
Case management loads are maintained in accordance with organisation and legislative requirements
Where necessary, additional personal injury cases are referred to appropriate personnel

Understanding of the skills required to prioritise case load management is demonstrated

Completed
Date:

Teacher:

Evidence:

Strategies are implemented and used to manage case load commitments in line with current personal injury case plans, timeframes and in accordance with organisation guidelines

Completed
Date:

Teacher:

Evidence:

Strategies used for keeping stakeholders consulted and informed of the progress of each case are implemented

Completed
Date:

Teacher:

Evidence:

Strategies used to monitor and review progress of current case loads are implemented

Completed
Date:

Teacher:

Evidence:

Strategies and referral processes for managing and handling non-timetabled events and situations are implemented

Completed
Date:

Teacher:

Evidence:

Organisation strategies for meeting, reporting and data submission commitments for the case load are followed

Completed
Date:

Teacher:

Evidence:

Case management loads are maintained in accordance with organisation and legislative requirements

Completed
Date:

Teacher:

Evidence:

Where necessary, additional personal injury cases are referred to appropriate personnel

Completed
Date:

Teacher:

Evidence:

Ensure case management model is applied

Organisation procedures and guidelines are adhered to throughout the personal injury management process, from referral to closure
Appropriate internal or external stakeholder referrals for injured workers requiring personal injury management and vocational rehabilitation services are sought
Organisation guidelines and procedures are followed for the collection of information required, from initial assessment through to case closure
Personal injury plans and programs are implemented using a cooperative approach ensuring all stakeholders are informed of plan requirements
Appropriate agreement, signatures and authorisations are obtained prior to an injured person returning to work
Contact, monitoring, review and closure process are adhered to and used in accordance with organisation requirements

Organisation procedures and guidelines are adhered to throughout the personal injury management process, from referral to closure

Completed
Date:

Teacher:

Evidence:

Appropriate internal or external stakeholder referrals for injured workers requiring personal injury management and vocational rehabilitation services are sought

Completed
Date:

Teacher:

Evidence:

Organisation guidelines and procedures are followed for the collection of information required, from initial assessment through to case closure

Completed
Date:

Teacher:

Evidence:

Personal injury plans and programs are implemented using a cooperative approach ensuring all stakeholders are informed of plan requirements

Completed
Date:

Teacher:

Evidence:

Appropriate agreement, signatures and authorisations are obtained prior to an injured person returning to work

Completed
Date:

Teacher:

Evidence:

Contact, monitoring, review and closure process are adhered to and used in accordance with organisation requirements

Completed
Date:

Teacher:

Evidence:

Conduct an initial assessment

Contact is made with stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements
Additional information is sought and obtained from relevant stakeholders as required
Initial interview and assessment is conducted in accordance with organisation guidelines and legislative requirements in order to determine conclusions
Need for specific assessment and referral services is determined in line with legislation, and referrals are provided for these in accordance with organisation policies and procedures
Appropriate information required to support the referral process (internal and external) is provided to stakeholders in accordance with organisation guidelines and legislative requirements

Contact is made with stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements

Completed
Date:

Teacher:

Evidence:

Additional information is sought and obtained from relevant stakeholders as required

Completed
Date:

Teacher:

Evidence:

Initial interview and assessment is conducted in accordance with organisation guidelines and legislative requirements in order to determine conclusions

Completed
Date:

Teacher:

Evidence:

Need for specific assessment and referral services is determined in line with legislation, and referrals are provided for these in accordance with organisation policies and procedures

Completed
Date:

Teacher:

Evidence:

Appropriate information required to support the referral process (internal and external) is provided to stakeholders in accordance with organisation guidelines and legislative requirements

Completed
Date:

Teacher:

Evidence:

Plan case

Agreement on goals is made, in consultation with client, treating medical practitioner, employer and other key stakeholders
Additional sources of information relevant to the rehabilitation planning and process are identified and accessed appropriately
Appropriate goal setting process are negotiated with the person in accordance with organisation guidelines
People are assisted, in accordance with organisation policies and procedures, to demonstrate costs and benefits of options to assist them with the decision making process
Case plans are developed
Strategies for obtaining approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program are obtained in accordance with organisation policies and procedures
Regular communication is maintained with relevant stakeholders throughout the rehabilitation program

Agreement on goals is made, in consultation with client, treating medical practitioner, employer and other key stakeholders

Completed
Date:

Teacher:

Evidence:

Additional sources of information relevant to the rehabilitation planning and process are identified and accessed appropriately

Completed
Date:

Teacher:

Evidence:

Appropriate goal setting process are negotiated with the person in accordance with organisation guidelines

Completed
Date:

Teacher:

Evidence:

People are assisted, in accordance with organisation policies and procedures, to demonstrate costs and benefits of options to assist them with the decision making process

Completed
Date:

Teacher:

Evidence:

Case plans are developed

Completed
Date:

Teacher:

Evidence:

Strategies for obtaining approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program are obtained in accordance with organisation policies and procedures

Completed
Date:

Teacher:

Evidence:

Regular communication is maintained with relevant stakeholders throughout the rehabilitation program

Completed
Date:

Teacher:

Evidence:

Monitor and review case progress

Organisation guidelines are used to determine when to schedule multidisciplinary team and review meetings
Organisation processes are used to identify services, costs and methods of evaluation at each stage of the rehabilitation process
Indicators and triggers which suggest modification or alteration to the case plan are identified in accordance with organisation guidelines and case plan is modified or altered accordingly
Organisation guidelines are used for monitoring the progress and effectiveness of a person's case
Techniques are used in assisting an injured person with the long-term management of their injury

Organisation guidelines are used to determine when to schedule multidisciplinary team and review meetings

Completed
Date:

Teacher:

Evidence:

Organisation processes are used to identify services, costs and methods of evaluation at each stage of the rehabilitation process

Completed
Date:

Teacher:

Evidence:

Indicators and triggers which suggest modification or alteration to the case plan are identified in accordance with organisation guidelines and case plan is modified or altered accordingly

Completed
Date:

Teacher:

Evidence:

Organisation guidelines are used for monitoring the progress and effectiveness of a person's case

Completed
Date:

Teacher:

Evidence:

Techniques are used in assisting an injured person with the long-term management of their injury

Completed
Date:

Teacher:

Evidence:

Ensue effective program closure

Organisation policies and procedures, and legislative requirements are used to identify when the provision of case services are no longer appropriate
Closure interviews or contact with the worker, are communicated using appropriate techniques
Consultation with relevant stakeholders required at the vocational program closure is undertaken in accordance with organisation guidelines and legislative requirements
Program closure is recorded and files are archived in accordance with record keeping requirements

Organisation policies and procedures, and legislative requirements are used to identify when the provision of case services are no longer appropriate

Completed
Date:

Teacher:

Evidence:

Closure interviews or contact with the worker, are communicated using appropriate techniques

Completed
Date:

Teacher:

Evidence:

Consultation with relevant stakeholders required at the vocational program closure is undertaken in accordance with organisation guidelines and legislative requirements

Completed
Date:

Teacher:

Evidence:

Program closure is recorded and files are archived in accordance with record keeping requirements

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: manage case loads effectively and provide individual case management conduct initial assessment service in the case management process to plan rehabilitation services with relevant stakeholders monitor and review rehabilitation progress provide effective closure interviews demonstrating knowledge of organisation policies and procedures on case management and relevant legislative requirements.
Context of and specific resources for assessment	Assessment must ensure: competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment, technology, software and consumables access to organisation records access to organisation policies and procedures.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit: evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace projects and business simulations or scenarios.
Guidance information for assessment

Required Skills and Knowledge

Required skills

highly-developed communication skills to:

determine and confirm information, using questioning and active listening as required

develop a network of relevant stakeholders

provide effective consultation

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

use internet information

well-developed literacy skills to:

read and interpret documentation from a variety of sources and record and consolidate relevant related information

interpret and apply legislation, regulations and policies and procedures relating to maintaining effective personal injury case loads

research and analysis for accessing and interpreting relevant information

effective interpersonal skills

organisation skills, including the ability to plan and sequence work

teamwork skills for working with relevant stakeholders to achieve rehabilitation goals

Required knowledge

relevant organisation policies and procedures to assist in the management and compliance of personal injury claims

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Case load management may include:	allocating time for problem solving clustering interviews dealing with stakeholders diarising contracted services and follow-up monitoring case loads and progress reviewing work plans on a weekly basis rescheduling when necessary scheduling time for mail, answering calls scheduling time for new referrals and assessment interviews, work site visits, preparing referrals, report and data submission using diary and planning grids.
Plan requirements may include:	equipment modification requirements information on other stakeholders medical requirements resource and equipment requirements timing requirements venue requirements workplace/home modification requirements.
Stakeholders may include:	allied health professionals community organisations co-workers family members insurers reviewing and consulting medical practitioners treating medical practitioners unions and union representatives work trial hosts workplace supervisors.
Case plans must include:	appropriate services appropriate timeframes associated costs of achieving rehabilitation.
Multidisciplinary teams may consist of:	community groups employers medical rehabilitation specialists social rehabilitation specialists vocational rehabilitation specialists.
An injured worker's long-term management of their injury may include:	methods of maintaining physical fitness once the program is complete self-monitoring activity in the workplace.
Closure interviews or contact with the worker may include:	goals achieved self-management strategies timelines for case program closure.
Consultation may include:	documented evidence of communication and agreement by other stakeholders documented evidence of contact with injured work, indicating discussion and agreement for case closure.

NTISthis.com

Evidence Guide: FNSPIM411A - Manage personal injury case loads

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

FNSPIM411A - Manage personal injury case loads

Manage case load

Ensure case management model is applied

Conduct an initial assessment

Plan case

Monitor and review case progress

Ensue effective program closure

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _